FAQs
Who are we?
Redline is a small Spanish company founded in April 2019 by two wargames and modeling miniatures fans.
 
Shipping Policy.
Shipments will be sent two times a week (Monday and Thursday). These days all orders placed before 14:00 (GMT/UTC +1 hours ) will be sent.
Shipments will be made through the national postal service, and will be certified with their corresponding tracking number.
According to the rates of the national postal service, the price of the shipments varies according to the weight of the package.
Estimated delivery times (from the day of shipment):
  • Spain: 2 - 3 working days.
  • Europe: 5 - 7 working days.
  • Other Countries: varies from country to country.
If you have not received your order before the double estimated time, please get in touch with us through this email: info@redlineminiatures.com
Return Policy.
RedLine Miniatures is committed to include in our online store images and detailed information of each product so that the customer knows everything about the product before the purchase.

Therefore, only returns or exchanges of orders that are received damaged or whose error is the responsibility of RedLine Miniatures (such as items sent by mistake) will be accepted. In these cases, the customer will be offered the possibility of returning the order, without additional cost, or the total refund of the money (including shipping costs). The maximum period to request a refund will be 14 calendar days from the the purchase.

If the packaging is damaged, the customer must notify it to the courier by writing. Otherwise RedLine Miniatures can not be held responsible.

In those cases in which the customer wants to change or return one or more items of a correct order, it must be conveniently justified. Once the change in the order is approved, the customer will have to send back the items, and pay all shipping costs. Only the difference of the purchased products will be paid.
 
Prices.
The prices that appear in our online store, include VAT according to Spanish legislation.  The products are intended for private customers, so, the orders made within the European Union there is no possibility of VAT exemption.
Before proceeding to the payment of the order, the system will calculate the shipping costs according to the weight and destination.
Accepted payment methods.
Credit Card
Paypal